Refund policy

Last updated: December 31, 2025

At Goyeo Foods, food safety, product quality, and customer trust are our highest priorities. Because our products are sealed, shelf-stable food items, we must follow strict handling and safety regulations. For that reason, we cannot accept returns of food products once they have shipped, even if unopened. This policy helps prevent contamination risk and supports compliance with California food-safety regulations.

That said, we stand behind the quality of our products and will work with you to resolve any issues quickly and fairly.

1) Non-Returnable Items (Food-Safety Requirement)

For health and safety reasons, and consistent with industry best practices for packaged foods:

  • We do not accept physical returns of food products.
  • We cannot re-stock or resell returned consumable goods.
  • This applies to all food items, bundles, and promotional units.
  • If you have a concern about your order, please contact us rather than sending items back.

2) Damaged, Defective, or Quality-Related Issues

If your order arrives damaged, defective, leaking, improperly sealed, or otherwise compromised, please notify us within 7 days of delivery.

When contacting us, include:

  • Order number
  • Description of the issue
  • Photos of the product and shipping box (if applicable)

Upon review, we may provide one of the following resolutions at our discretion:

  • Replacement shipment
  • Partial or full refund
  • Store credit

We may request that damaged product be safely discarded rather than returned, to prevent food-safety risks.

3) Order Errors or Incorrect Items Shipped

If we made a fulfillment error (wrong product, missing items), contact us within 7 days of delivery. We will promptly send the correct item(s) or issue an appropriate refund or credit.

4) Lost or Undelivered Shipments

If a package is marked delivered but not received, please first check with household members, neighbors, or your building office. If still missing:

  • Report the issue to us within 7 days
  • We will assist with a carrier investigation
  • Replacements or refunds may be issued after review

5) Customer Ordering Errors or Preference Issues

Because our products are food items, we are unable to refund orders due to:

  • Change of mind or taste preference
  • Ordering the wrong item or quantity
  • Failure to read product descriptions, allergen statements, or usage instructions

If you contact us before your order ships, we will do our best to modify or cancel the order, but we cannot guarantee changes once fulfillment has begun.

6) Safety, Quality, and Regulatory Compliance

Our policy is designed to support:

  • California Food & Drug Branch (FDB) food-safety expectations
  • Good Manufacturing Practices (GMP) and contamination-prevention standards
  • Consumer protection best practices for packaged food businesses

If you believe a product may be unsafe, mislabeled, or contaminated, please discontinue use immediately and contact us. We may request production lot information to support quality review and corrective action.

7) Refund Processing

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider (typically 5–10 business days).

8) How to Contact Us

For any order concerns, please contact our support team:

We review all inquiries in good faith and aim to provide fair, timely resolutions while prioritizing customer safety and product integrity